Returprotokoller

At CHISUN, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Return Eligibility

To be eligible for a return, your item must be in its original, unworn condition, with all original tags and packaging intact. The product must be returned in the same state as you received it.

2. Return Timeframe

You have 30 days from the date you receive your item to initiate a return.

3. How to Initiate a Return

Please follow these steps to return an item:

Contact us: Email us at contact@chisun.shop within the 30-day window. Please include your order number and the reason for the return.

Receive Instructions: Our customer service team will respond with further instructions and the shipping address for your return.

Ship the Item: Carefully package the item(s) in their original packaging and ship them to the address we provide. We recommend using a trackable shipping service.

4. Exchanges

We currently offer returns for store credit only. If you wish to exchange an item for a different model or style, please return the original item for credit and place a new order on our website.

5. Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on any items that show signs of wear, damage, or are not in their original condition.

6. Return Shipping

The customer is responsible for the cost of return shipping. CHISUN is not liable for items lost or damaged during return shipment. We strongly recommend that you obtain a shipping receipt with tracking information.

7. Processing Your Return

Once we receive and inspect your returned item, we will send you an email to notify you. If the return is approved, we will process the issuance of store credit to your account.

8. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at contact@chisun.shop with your order number and photos of the item. We will work with you to arrange a replacement or store credit.

9. Contact Us

If you have any questions about our return policy, please contact us:

Email: contact@chisun.shop

Phone: +1 804-406-4234